How To Buy

Technical Support Services

ShoreTel and our authorized partners take pride in the delivery of exceptional service. Whether you are supported directly by ShoreTel or by your local ShoreTel Authorized Service Partner you can rest assured that post-implementation support services are of the highest quality.

Enterprise Support

ShoreTel's complete post-implementation support package provides support directly from ShoreTel and includes telephone technical support, software updates, 3 hardware replacement options, Web-based Administrator training, Web-based end user training, as well as access to on-line support resources and tools.

Partner Support

This support package is available exclusively from your ShoreTel Channel Partner. This provides for local hands-on support from your partner, while relying on ShoreTel to provides backup and escalation resources to ensure a consistently high level of customer satisfaction.