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ShoreWare Professional Call Manager
Connecting information workers more efficiently and effectively
ShoreWare® Professional Call Manager helps organizations streamline business communications, improve communication accuracy, and enhance overall end user productivity at or away from the desk. The feature-rich, advanced functionality in ShoreWare Professional Call Manager serves an integral part of ShoreTel’s end-to-end unified communications (UC) solution, which helps organizations improve customer service, and optimize system performance and utilization.
Highlights:
- Integrated SoftPhone
- Find and connect to people fast
- Know who is available, and by what means
- Add contacts and instantly know their phone and IM presence
- Utilize IM and open up more opportunities to communicate
- Conduct clear, person-to-person video calls
Conduct face-to-face high quality video meetings
Reduce travel expenses, improve collaboration, build stronger relationships and make remote workers feel part of the team. With affordable off-the-shelf webcams, placing clear, crisp person-to-person video calls is as easy as a phone call. Call Manager takes advantage of the most recent enhancement to the H.264 standard for video compression: Scalable Video Coding (SVC). As a result, ShoreWare Professional Call Manager provides desktop high quality video with resolution up to 640 x 480 and frames per second, with minimal latency and high resiliency to congested networks.
Expand your options with IM
With IM, you can open up more opportunities to communicate. Through IM users can:
- Contact people in remote locations
- Communicate when a voice call is too intrusive
- Have side bar conversations
- Save chat conversation
- Enjoy a worry-free, secure IM infrastructure
- Escalate a chat to a phone call in one step
Faster, more accurate access to contacts
QuickDialer gives you rapid access to directories or your personal Outlook contacts, providing a quick way to connect using IM or an email. Reach your party faster, with the most appropriate communication mode.
- Phone and IM presence
- Easy access to e-mail and IM
- Multiple contact points shown by extension
Define routing and answering protocols
Configure different ways to handle calls or voicemail greetings whether you're "in" or "in a meeting" or the "out of the office" mode. Direct the system to route calls to you, voicemail or try to find you by calling your various assigned phone numbers.
Keep tabs on your contact list status
Add a contact and see phone and IM status either in one combined, simple view or an expanded view for power users. For group interactions, you can access the optional Converged Conferencing Console to initiate a collaboration session.
Easy on IT department
One single interface reduces training efforts as well as capital and operating expenditures. With one installation process, a single application to support and no additional servers to deploy and maintain, the IT workload is reduced.